Shipping & Delivery Policy
1. Processing & Dispatch Timelines
All confirmed and paid orders undergo quality inspection, custom garment wrapping, and packaging within 24 to 48 business hours of receipt. Orders placed on weekends or official Nigerian public holidays are scheduled for dispatch on the subsequent business day. During high-volume collection drops, processing may take up to 72 hours.
2. Delivery Zones & Estimated Transit Times
| Destination | Estimated ETA | Standard Fee |
|---|---|---|
| Lagos Island (Ikoyi, V.I., Lekki, Ajah) | 1 – 2 Business Days | ₦3,500 |
| Lagos Mainland (Ikeja, Yaba, Surulere, Gbagada) | 1 – 2 Business Days | ₦4,500 |
| Abuja (FCT) & Port Harcourt Central | 2 – 3 Business Days | ₦7,500 |
| South-West & South-South States | 2 – 4 Business Days | ₦7,000 |
| Northern & Eastern States | 3 – 5 Business Days | ₦8,500 |
3. Shipping Fee Calculation
Standard and express delivery fees are calculated at checkout based on your delivery state and selected shipping rate.
4. Live Parcel Tracking
As soon as your parcel is handed over to our verified logistics partner (e.g. GIG Logistics, DHL, or dedicated dispatch riders), you will receive a confirmation email containing your direct parcel tracking link.
You can also track your consignment in real-time at any time via our storefront by visiting our Order Tracking Portal and entering your Order Number (e.g. ORD-2026-000101) and email address.
5. Delivery Attempts & Client Responsibilities
Our couriers will make up to two (2) delivery attempts to the shipping address supplied during checkout. A recipient phone number capable of receiving incoming voice calls and SMS is strictly required. If a package cannot be delivered due to an incorrect address, unreachable contact number, or refusal of acceptance, the parcel will return to our Lagos distribution hub. Any subsequent re-delivery will incur a re-dispatch surcharge.
6. Pop-up Collection & Studio Pickup
During announced gallery events and physical pop-ups, client pick-up options will be made available at designated venues. Please present your digital order confirmation email and valid photo identification upon arrival.