Frequently Asked Questions
Ordering & Guest Experience
Do I need an account to place an order?
No. We operate a streamlined guest checkout model designed for rapid mobile purchasing. You do not need to create or remember a password. All order receipts, live tracking links, and fulfillment updates are transmitted directly to your verified email address.
How can I track the progress of my order?
Once your payment is confirmed, you will receive an instant confirmation email containing a direct tracking button. You can also visit our Order Tracking page at any time, enter your Order Number (e.g. ORD-2026-000101) and email address to view real-time delivery status.
Can I amend or cancel my order after checkout?
Because our fulfillment team begins preparing shipments rapidly, modifications to size or shipping address must be communicated to concierge@lifestyle.ng within two (2) hours of placing your order. Once a parcel has been assigned to a courier, address reroutes may incur delivery delays.
Sizing & Silhouette Philosophy
How do your garments fit?
Our streetwear collections (tees, hoodies, sweatshirts, and cargo pants) feature a signature relaxed, boxy contemporary drape with dropped shoulders and generous body volume. If you desire our intended runway streetwear aesthetic, we suggest selecting your true standard size. If you prefer a closer, tailored fit, consider sizing down one size.
How should I care for my heavy-cotton garments?
To preserve fabric weight, custom dyes, and silicone graphic prints, we recommend washing garments inside out in cold water (maximum 30°C) on a gentle cycle. Hang dry in shade; avoid tumble drying. Iron inside out on medium heat, never directly over typography or embroidery.
Payments & Security
What payment methods are supported?
We accept all major Nigerian and international debit and credit cards (Visa, Mastercard, Verve), Direct Bank Transfer, and USSD via our payment partner, Paystack. All prices are charged in Nigerian Naira (₦).
Why was my payment declined?
Declines typically stem from incorrect CVV/PIN entries, daily online transaction limits imposed by your issuing bank, or failure of 3D-Secure OTP verification. If your card fails, we recommend choosing the "Pay with Bank Transfer" option inside the Paystack modal for instant zero-failure checkout.
Drops, Releases & Restocks
Do you restock sold-out items?
Our numbered "Limited Drop" pieces and seasonal capsule collections are produced in finite quantities and are never restocked once sold out. Our "Essential Silhouettes" (heavyweight tees and foundational fleece) are periodically replenished in small batches throughout the year.
How do I access invitation-only pop-up events?
Subscribe to our private community newsletter in the footer or monitor our Pop-Ups & Events page. Subscribers receive 24-hour advance location drops, lookbooks, and private reservation codes ahead of public opening.