Lifestyle Original
Lifestyle Original
Lifestyle Original • Authentic Style for Everyday Legends • Nationwide Delivery Across Nigeria
Lifestyle Original

Returns & Exchanges Policy

Return Window: 7 calendar days from confirmed delivery • Exchanges & Store Credit

1. The 7-Day Exchange Window

We want every collector to feel absolute confidence in their garments. If you are not completely satisfied with the fit or silhouette of an eligible piece, you may request an exchange for an alternate size or opt for digital store credit within seven (7) calendar days of receiving your delivery.

2. Mandatory Garment Conditions

To preserve the highest standards of luxury and hygiene for all clients, returned items must strictly meet the following criteria:

  • Garments must be entirely unworn, unwashed, unaltered, and free of any fragrance, perfume, deodorant marks, or makeup stains.
  • All original designer swing tags, security labels, and care instructions must remain attached in their pristine, original condition.
  • Items must be returned inside their original protective branded dust bags or custom presentation boxes.

Items returned in damaged, soiled, or altered condition will be rejected and returned to the sender at the customer's expense.

3. Non-Returnable & Final Sale Items

Due to their bespoke rarity and hygiene considerations, the following items are deemed Final Sale and are not eligible for return or exchange:

  • Numbered Limited Drop releases, archival capsules, and collaborative runway pieces.
  • Underwear, intimate garments, socks, beanies, and headwear.
  • Customized, tailored, or monogrammed pieces.
  • Items purchased during promotional flash sales or marked down in our archive section.

4. Damaged, Defective or Incorrect Items

In the rare event that an item arrives with a manufacturing defect or you receive an item different from what was ordered, please notify our concierge team within 48 hours of delivery with clear photographs of the defect and your order number. Upon inspection, we will immediately arrange an express complimentary replacement or issue a 100% full refund including all original shipping fees.

5. Step-by-Step Return Procedure

  1. Initiate Request: Email concierge@lifestyle.ng or message support with your Order Number (ORD-XXXX-XXXXXX) and reason for return.
  2. Authorization: Our team will review your request within 24 hours and issue a Return Authorization Reference and return hub address.
  3. Dispatch: Securely package the item and dispatch it via a trackable courier service to our Lagos hub. The customer is responsible for return courier fees, except in cases of factory defects.
  4. Inspection & Resolution: Once received, our atelier inspects the piece within 48 business hours. Your exchange or store credit will be processed promptly.

6. Refunds via Paystack

Approved monetary refunds are processed directly back to the original funding card or bank account via Paystack. Please allow 5 to 10 banking business days for your financial institution to reflect the credited funds.